Anyone can make an enquiry, preferably this would  be by email with a short or full explaination of the dispute.

If you choose to try Medtion a Mediator will arrange a meeting with the caller, known as Party one, to discuss the issues relating to the dispute or grievance. We are happy to conduct the first session by email  or telephone if you prefer.

After the initial private meeting with party one,  We will contact the other party, known as party two to discuss their thoughts and feelings.

We encourage both parties to communicate at this stage through our service.  The parties at this point may agree to split the costs.

With our help each party prepares a summary of their grievances.

If appropriate the parties and I will agree a mutually convenient and appropriate venue and date for a mediation session.

The parties can agree to be in the same room or in different rooms of the venue, also known as  "shuttle mediation"

The venue for a face to face meeting would normally be in a neutral location.

Shuttle mediation could be at a local neutral venue or in the case of neighbour or family disputes, parties can elect to remain in their own home, while  the Mediator goes back and forth between the parties.

The parties agree to a set of ground rules relating to conduct before the mediation session starts.  Two mediator's accompany a " face to face" meeting to assure the ground rules are adhered to and to help the process run smoothly. 

If a resolution is reached this can be drafted into a short form agreement, which can be made binding by a solicitor / court at a later date if necessary or appropriate.