Calm Talk  Mediation -  What happens  ?

For Community consulations and damage claim mediation, please send an email with the nature of your enquiry .   info@calm-talk.co.uk    

01925 273310

For workplace mediation -  anyone can make a mediation enquiry, preferably this is made by email with a short or full explanation of the dispute.   

A member of our staff   will contact the  enquirer and discuss their case and then if appropriate arrange a one hour, one to one   appointment  with  a mediator. 

The Mediator will provide the caller with a letter they can give to their employer requesting mediation. 

If the enquiry has come from the employer we will discuss the case over the phone and arrange a meeting with the staff involved. It is important that the staff are willing to mediate voluntarily.

If there are allegations of harassment  from either party towards each other, we would  encourage both parties to communicate  through our service. 

With our help each party prepares a summary of their grievances and more importantly the solutions they feel would be most useful to  achieve a mutually acceptable agreement

If appropriate the parties and the mediator will agree to set a date and venue for a joint mediation session.  

The parties can agree to be in the same room as each other  or in different rooms of the same venue, also known as  "shuttle mediation" .   in some special cases a meeting can be conducted via web cam.

An "all party" joint meeting would be in a neutral venue  in a convenient location for all a parties to attend.   These meetings would normally be at the Calm Talk offices and meeting rooms at Centrix House in Newton Le Willows, however other meeting places can be hired.

The parties agree to a set of ground rules relating to conduct before the joint mediation session starts.  Both parties agree to read out their opening statements or ask the mediator to read it out for them at the beginning of the meeting.   The mediator will make sure that both parties have equal time to be listened to and will focus the parties to find solutions and agreement points.

If a resolution is reached this can be drafted into a short form agreement, which can be made binding by a solicitor / court at a later date if necessary or appropriate.